Return Policy

Returns:

Contact us prior to returning an item so we can confirm your eligibility for refund and that we have knowledge of your incoming package. 

Returns are accepted within 30 days of purchase for in-store purchases or within 30 days of receiving your shipment. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. No restocking fees on stock items, except for large quantity orders.

* Please note that customized products or special order products may not be eligible for return and shipping costs are non-refundable. 

Order Inspections & Discrepancies:

Customers are responsible for inspecting their order upon delivery. Any shortages, shipping errors, damaged items, or other order discrepancies must be reported to Mapp Caster & Supply, Inc. within fourteen (14) calendar days of receiving the shipment.

Claims submitted after the 14-day reporting period may not be eligible for replacement, credit, refund, or other corrective action. To help us resolve any issues promptly, please retain all original packaging and provide your order number along with photos of the shipment and products, when applicable.

Shipping:

To return your product, you should mail your product to: 320 N. Sampson St, Houston, Texas 77003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your return/exchanged product to reach us will vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds: 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds:

It may take some time before your refund is officially posted by the credit card company. If after a few days you still do not see the refund posted, then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange an item, please contact us.